Our Business Focus

The three Strategic Support Functions have responsibility for Group Shared Services that will enable the group exploit the benefits of scale and imbibe more rigorous discipline across business processes. This is designed to enable the delivery of superior operational efficiency, governance standards, controls and superlative customer service. The functions are:

Group Chief Operating Office The Group Operations Office, headed by the Group Chief Operating Officer (GCOO), is responsible for ensuring efficient delivery of business infrastructure, operational controls and business oversight across UBA Group Shared Services, to improve overall efficiency and performance in line with group strategy. The following functional groups report to the GCOO – Group Resources (Human Resources and Corporate Services); Group Operations & Technology (Operations, Customer Service and Information Technology); UBA Properties; Group Brand Management & Communications (Brand Management, Corporate Communications and UBA Foundation); Group Regulatory Affairs.

Group Chief Finance Office The Group Chief Finance Office (GCFO) is responsible for maintaining and managing systems and processes that promote the financial efficiency and financial integrity of the Group’s operations, including management information system (MIS), performance management, financial and regulatory reporting, financial control and cost management, corporate productivity enhancement, budgeting and associated imperatives. The key components of this directorate are – Balance Sheet Management; Performance Management and Productivity Enhancement; Financial Control; Accounts; Mergers & Acquisitions, Capital Allocation and Funding; Management Information System; Tax & Insurance; Investor Relations; Portfolio Investments; Regulatory Reporting; and Legal Advisory.

Group Chief Risk Office The Group Chief Risk Office (GCRO) designs, maintains and manages frameworks, policies and processes that ensure that potential losses from significant risks are contained within approved risk appetite. Frameworks, policies and processes are continuously enhanced to ensure that significant risks are proactively identified, assessed, monitored and effectively mitigated across the UBA Group, delivering full regulatory compliance in all jurisdictions in which the group operates. This directorate comprises the following areas – Credit Office (underwriting); Market Risk Management; Debt Recoveries; Operational Risk Management; Credit Risk Management; Risk Measurement; Compliance & Financial Crimes and IT Risk Management.