Introducing UBA Direct Token

The UBA Token is a handheld device that dynamically generates and displays a password. When carrying out transactions on U-Direct, our Internet Banking platform users simply push the button on the token to display a password. This token password is required if you need to carry out any transaction on the U-Direct platform. The use of this token serves as the second level of security in our two-factor authentication process, the first layer of security is your normal User ID and static Password.

All active U-Direct users will be required to use this two-factor authentication process in order to continue processing financial transactions (Account transfers, named beneficiary transfers and, coming soon bill payments and account openings) through U-Direct.

• Download a Token request form by clicking here or pick up one from any UBA Business Office nationwide.
• Complete the form and return to any of our Business Offices or send completed form via email to E-Banking services Division at u-token@ubagroup.com
• For Non Resident Nigerian (NRN) customers, completed token request forms should be sent via email to nrnbanking@ubagroup.com. The token will be delivered via courier at a cost. Your account will be debited for both the token and the delivery costs. You may request for someone else (proxy) to collect the token on your behalf. You will need to complete an indemnity for (also available on the U-Direct website) and return along with the token request.