Learning and Development
We are committed to the development of our most important assets – our employees. We have invested in training and transforming our workforce. The training focus for 2008 and 2009 has been based around:

• leadership development.
• creating the ideal UBA person;
• marketing and selling UBA’s products and services
• customer service;
• technology; and
• regulatory compliance.

In 2008 UBA invested a total of N225.9 million (about 1% of payroll) on learning and skills development. Over 8 000 staff completed the Compliance and Anti-money Laundering Training in 2008 and 3 942 staff were sponsored for various training courses both locally and overseas.

A significant milestone for UBA was the launch of the UBA Learning Management System – our e-Learning capability which gives staff the opportunity for “anytime learning” at their own pace and time. This is in addition to the other benefits that accrue from leveraging on technology, enabling standardised learning to take place across all UBA locations at minimum cost.

Induction Program
UBA takes talent management very seriously, starting with an induction programme for new employees that:

• Educates them about UBA’s vision, mission, values and history;
• Ensures they have a quick learning curve and become productive as soon as possible;
• Ensures that they assimilate UBA’s culture;
• Assists them learn from experienced staff about UBA’s structure, business activities and operating policies; and
• Provides a unique welcoming experience into the UBA family.

Induction in UBA is structured to cater for the unique needs of each staff member and employs the services of senior staff.